In this digital world, many businesses need to keep up with constant technology and software updates to be called a modern business. Any company will do their best to attract customers to buy their products and services thus they need to catch onto new trends, a software that can improve the efficiency and productivity of the business, or a third-party application that can provide all things that suit their company needs. One of these trends is very popular in many companies because it can tap their customers and build great system workflow. It is called the CRM also known as Customer Relationship Management systems.
CRM systems are very powerful these days because they can promote your company to the top and beyond your competitors as long as you utilize them correctly. One of the best CRM systems that is on the market is HubSpot. Why do you need to choose HubSpot? It is because your company needs to have call center software for Hubspot wherein there’s a lot of options and benefits that Hubspot can offer such as enhancing the several key areas of your marketing and sales team to provide customer service experience for your clients.
Many call center agencies have been using HubSpot to make an advantage by integrating third-party application with customer relationship management by combining all the application in your business with the CRM system thus it will make an advantage with a bunch of benefits such as system automations, centralized database, and can increase your companies productivity and efficiency in your team.
Benefits of HubSpot Integration in Call Center Companies
The company of HubSpot call center is very known for having powerful integration because their software can be combined with different popular applications used by many call center companies such as Zoom, Slack, Google Sheets, Google Docs, and many more. This kind of HubSpot integration power allows your call center company to work more efficiently and productively. Moreover, HubSpot haas a marketplace with thousands of applications just like the apple store and play stores on your phones. Thus, the function of this marketplace is for you to find the right application for your company and install it to your HubSpot portal, and for your team to use the application in combination with Hubspot.
HubSpot integration can greatly help your call center company in a very powerful way to provide productivity thus by combining the functionality of both systems, it will result in a streamline of customer service experience and sales. Enhance collaboration and enhance the efficiency of the company. We have listed some ways in which HubSpot call center integration can enhance the company’s team productivity:
Improvement of Call Distribution and Call Routing: HUbSpot integration can provide you intelligent call routing based on the data of your clients that is stored in the HubSpot. The call center software can automatically distribute the call directly to the most efficient and appropriate agent in your company to ensure faster response resulting in a great customer service experience from your clients. Using this kind of feature can reduce the wait time of your client and can improve both the customer satisfaction with productivity of your call center company.
Functionality of Click-to-Call System: Within this kind of click-to-call integration, your company can initiate calls directly from HubSpot which means, your call agents do not need to manual dial numbers to reduce the dialing errors. Moreover, this call center software can also make automatic log details and outcomes of the clients resulting in accurate call tracking about the customer service experience of your business clients.
Combined Data of Customers: HubSpot integration allows your company and the call agents to access all the data from within the call center software thus they can only view the contact information, purchase history, previous interactions, and other relevant client’s information that enables the personalized and formal conversations. Lastly, this call center software can eliminate time consuming conversation, errors, and hassle to switch from one system to another.
Post-Call Activities Automation: HubSpot integration allows your company to automate post-call activities by updating all of the, follow-up tasks, customer records, and triggered automated workflows so that, agents can more focus on rendering and serving customers rather than manually work for administrative task resulting to handle more client calls to improve productivity.
Customer Activity Tracking and Call Logging: HubSpot call center provides automatically log call activities that includes notes, call outcomes, and call durations and goes directly on the call center softwares CRM. By using this, the softwares can ensure that all call-related information is gathered for the agents to safely and can easily access for other activities such as reporting, analysis, and future reference from the company to your client. Lastly, HubSpot call center can greatly help you to simplify your company’s workflow by eliminating some need from your agents to manually log the call details.
Customizable Integrations on HubSpot
HubSpot does not only promote default integration for your call center company, thus it also supports custom integration that enables your business to integrate third-party applications with the use of one touch. Generally speaking, custom integrations are becoming popular right now in any business because it can promote your business to continue using third-party applications that you used while benefiting from the customer relationship management (CRM) system at the same time.
All in all, HubSpot call center integration can offers a bunch of benefits for driving the call center company productivity thus providing and storing all the customers data, call functionalities, streamline workflows, CRM capabilities, and better customer service experience that can build or achieve higher productivity and efficiency in customer service operations and company’s sales.
Frequently Asked Questions (FAQs)
How does HubSpot integration improve team productivity in a call center company?
Hubspot call center integration can provide and improve your company’s productivity by the collaborative platform for the clients interactions thus it can eliminate the hassle of switching multiple systems, and errors for your company to make ends meet. Moreover, this call center integration can enhance data and information of clients, automation of call related tasks, and can provide real time activity and information of clients for the best client service experience from your company.
Can HubSpot call center integrate with other or any call center software?
HubSpot can promote and integrate any call center software providers because there are many call center softwares that can integrate directly with HubSpot but you need to make sure to check the compatibility and available integrations with your company’s specific call center software.
What is the advantage of HubSpot integration for a call center company?
The key or advantage features of HubSpot call center integration are the functions of click to call, the automatic call logging, real-time monitoring of clients, post-call automation,call routing and distribution and many more. Using this kind of features can help your company’s streamline workflows improve in many ways such as call handling, provide insights and decision making, and lastly call handling for the best customer service experience for your clients.
Click Here – Learn SAP HANA use cases for your industry